TURNING ADMINISTRATIVE SPACES INTO IMMERSIVE EXPERIENCES
For many children, a visit to the dentist is unfortunately one of the unpleasant duties of everyday life. However, good design can create conditions that allow young patients to have a friendly and anxiety-free experience.
This is impressively demonstrated by the new facilities of the Dental Service at the Rütli Campus in Neukölln. A team of service designers has successfully explored how service design can be implemented in public administration.
Friendly colours and illustrations ensure that children and adolescents feel comfortable and are encouraged to explore.
The clearly recognisable themed areas playfully convey the functions of the rooms, making navigation easier and helping young patients quickly find the right space.
Services
Concept for Spatial Design, Design, Print Coordination, Animation, Setup Supervision
Client
HTW Berlin in cooperation with the Neukölln District Office and the Dental Service at the Rütli Campus Neukölln
Team
Prof. Daniela Hensel (Project Manager, Service Design), Johanna Götz (Research Associate), Stefanie Voß (Service Designer), Martina Haag (Interior Designer), Sophia Ulbrich (Illustration), Maria Scherlies, Svenja Schulz, Luise Schumann (Student Assistants, Design)
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